Order Guides
1. Meetup :
We only provide meetup at certain places, certain timing
Shipping
2. For local shoppers (Singapore):
There are 2 options for postage. Normal mail and Registered mail. All packages will be delivered via Singapore Post Office and not us. Therefore we are unable to accede to request of delivering at a fixed time or date.
Normal mail fees will be fully covered by us.
Registered mail will cost additional S$2.50 per order.
NORMAL MAIL are posted into your mailbox and neither us nor the mailing company can guarantee safe delivery. We would like to bring to your attention that we are not responsible for lost normal mails.
Customers are encouraged to note that NORMAL MAIL is not recommended as SINGPOST is unable to track their whereabouts due to no tracking number for normal mail. There is no receipt to indicate the address or status.
For customer opting for Normal Mail please make sure your letterbox is cleared for postman to put in the items. For bulky items (3 items and above or Bags) please make sure someone is at home to receive your items.
REGISTERED MAIL will be delivered by the courier by hand to you personally and safety of your order will be ensured.
We strongly recommend using Registered Mail (Additional S$2.50 per order) for the peace of mind as you have a 9 digit tracking number to trace the status, Track registered mail here or simply by calling SINGPOST customer service hotline: 1800 2225777. Do take note that we do not earn anything from the postage fee. Postage fees goes straight to the courier and does not line our pockets.
We strongly recommend using Registered Mail (Additional S$2.50 per order) for the peace of mind as you have a 9 digit tracking number to trace the status, Track registered mail here or simply by calling SINGPOST customer service hotline: 1800 2225777. Do take note that we do not earn anything from the postage fee. Postage fees goes straight to the courier and does not line our pockets.
2. For International shoppers:
Our worldwide shipping service is provided for more than 200 countries globally. Overseas shipping will differ from local postage fee. Rates differ from country to country. Shipping fee depends on actual weight of products ordered.
NO additional handling fee will be charged. For a reference on how much the shipping fee and how long the shipment will take, you may refer to the links below.
Shipping fee
Transit time
Our worldwide shipping service is provided for more than 200 countries globally. Overseas shipping will differ from local postage fee. Rates differ from country to country. Shipping fee depends on actual weight of products ordered.
NO additional handling fee will be charged. For a reference on how much the shipping fee and how long the shipment will take, you may refer to the links below.
Shipping fee
Transit time
3. Return Policy:
An return can be requested only if the delivered item is defective. Incidents such as defective items & unmatched orders may happen, however, the occurrences of such incidents are rare as we would perform visual QC before sending them out. In the event where items are found to be defective, we would refund the full value of the defective item into your account.
Guidelines for Return:
1) Take a picture of the defective item.
2) Use an image editor to circle the defective area on the item.
3) Send an email with the to encorecap@hotmail.com with following details in your email:
a) Order Number
b) Item code or name
c) Attach photo of defective item
d) Brief description of the defective item or unmatched item
We would then send you a confirmation email upon accepting your return. After receiving our confirmation email, please send the defective/unmatched item to us. We would then credit the full value of the item back to you.
The costs and risks incurred for returns are payable by the purchaser. Original delivery charges are non-refundable.
All exchanges have to be done within 30 days after delivery of parcel.
*BeeCave' does not take responsibility in cases of colour differences due to photo-taking or monitor settings, or within 1-2 inch difference in measurement. We do not take responsibility for any damage caused after washing or when ordered items do not fit. In such instances, no return will be accepted.
*BeeCave' only accept return on items that are unused and which are in their original packaging and tag.
*Should the item that you ordered be out of stock, full value will be refunded.
An return can be requested only if the delivered item is defective. Incidents such as defective items & unmatched orders may happen, however, the occurrences of such incidents are rare as we would perform visual QC before sending them out. In the event where items are found to be defective, we would refund the full value of the defective item into your account.
Guidelines for Return:
1) Take a picture of the defective item.
2) Use an image editor to circle the defective area on the item.
3) Send an email with the to encorecap@hotmail.com with following details in your email:
a) Order Number
b) Item code or name
c) Attach photo of defective item
d) Brief description of the defective item or unmatched item
We would then send you a confirmation email upon accepting your return. After receiving our confirmation email, please send the defective/unmatched item to us. We would then credit the full value of the item back to you.
The costs and risks incurred for returns are payable by the purchaser. Original delivery charges are non-refundable.
All exchanges have to be done within 30 days after delivery of parcel.
*BeeCave' does not take responsibility in cases of colour differences due to photo-taking or monitor settings, or within 1-2 inch difference in measurement. We do not take responsibility for any damage caused after washing or when ordered items do not fit. In such instances, no return will be accepted.
*BeeCave' only accept return on items that are unused and which are in their original packaging and tag.
*Should the item that you ordered be out of stock, full value will be refunded.
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